Privacy Policy

We care about your privacy

Effective Date: September 2023

Welcome to Carlo Delicatessen. We respect the privacy of our users and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Information We Collect

When you make a purchase from Carlo Delicatessen, we collect your name, email address, physical address, and payment details. This information is necessary for us to process your order and provide customer service. If you consent, we may also use this information for marketing purposes.

Use of Your Information

We use your information to fulfill orders and provide customer service. If you have given consent, we may also send you promotional emails.

Sharing Your Information

We share your information with third parties, Shopify and Mailchimp, as necessary to provide our e-commerce service and email marketing.

Third Party Services

We use Shopify to process orders and Mailchimp for email marketing. These services may transfer your information outside of the UK or EU. They are committed to ensuring the protection of your data through various measures including encryption and security protocols.


We use cookies to keep track of your shopping cart. We also use Fathom Analytics to collect aggregate usage data about our website.

Data Security

Your data is securely stored via Shopify, a third-party service that employs security measures to protect your data.

Data Retention

We retain your name, contact details, and address for customer support purposes. The duration of this retention is determined by the policies of Shopify's data retention.

Changes to Our Privacy Policy

We will notify you of any changes to our privacy policy via email.

Contact Us

For any questions or concerns about this privacy policy, please contact us at

Access to Your Information

You may request access to the personal data we have about you by contacting us via email. You may also request updates or deletion of your personal data.